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Frequently asked questions

Shipping

We currently ship to Italy and all countries within the European Union.

Italy

Orders are shipped with BRT and are usually delivered within 1–2 business days.

  • Orders up to €59.99: €4.90
  • Orders of €60 and above: Free shipping

European Union

Orders are shipped with UPS and are usually delivered within 3–5 business days.

  • Orders up to €59.99: €14.90
  • Orders from €60 to €199.99: €9.90
  • Orders of €200 and above: Free shipping

We do not currently ship outside the European Union.

Payment Methods

We accept all major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • UnionPay

All payments are processed securely.


Care & Washing

Our garments are screen printed using high-quality techniques designed to preserve sharp details and long-lasting color.

To keep your garment in the best condition:

  • Wash inside out at a maximum of 30°C
  • Do not bleach
  • Tumble dry at low temperature if necessary
  • Air drying is recommended to preserve the print
  • Iron inside out and avoid direct contact with the printed area

Built to be worn. Built to endure.

Sizing & Fit

Each RYO garment has its own fit and measurements.

Because dimensions may vary between oversized t-shirts, boxy t-shirts, hoodies, and other products, every product page includes a dedicated size guide with detailed measurements and fit recommendations.

We strongly recommend checking the size guide on the specific product page before placing your order.

If you are unsure which size to choose, contact us through the live chat or at . We will be happy to help you find the right fit.

Returns & Exchanges

At RYO, we believe that the most sustainable return is the one that never needs to happen.

To reduce unnecessary shipping, packaging waste, and environmental impact, we provide detailed size guides for every product and offer direct support through live chat and email to help you choose the right size before placing your order.

If you need assistance, contact us at or use the live chat on our website. We are happy to help you find the best fit.

Exchanges

  • Your first size exchange is completely free.
  • From the second exchange onward, shipping costs will be charged again.

Returns

  • Returns are accepted.
  • Your first return is free of charge.
  • If more than one return is requested for the same order, a €3.90 handling fee will be applied to cover inspection and processing costs.

We are always happy to assist if a return or exchange is necessary, but our goal is to help you make the right choice from the start and minimize the environmental impact of additional shipments.

Need Help Choosing the Right Size?

Each product has its own dedicated size guide, available directly on the product page.

If you are unsure which size to choose, contact us through the live chat or at before placing your order. We will be happy to help you select the best fit.

Origin & Materials

RYO is built on transparency, quality, and long-term durability.

Our standard oversized t-shirts are made in Italy using premium Italian cotton and finished with high-quality screen printing techniques designed to last over time.

Selected products, including boxy t-shirts, hoodies, and the Essential line, are made using certified organic cotton from Stanley/Stella, a manufacturer recognized for its commitment to responsible production and verified supply chains.

We clearly indicate the exact materials used for each product, because we believe trust is built through honest and verifiable information.

Our approach to sustainability is practical: creating fewer, better garments, using durable materials, and helping customers choose the right size from the start to reduce unnecessary returns and transportation.

Built to last. Made with purpose.

Contacts

If you have any questions about sizing, shipping, returns, or your order, we are here to help.

You can reach us at: shop@ryosilentecho.it

or through the live chat available on our website.

We usually reply within the same business day.

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